Email & Chat Management

E-mail management covers technical support, transaction verification, order fulfillment and problem resolution. We helps your organization achieve two key email management goals: improved response time and enhanced quality of response.

Our customer service agents are trained to take over email-query-handling. To facilitate this process the agents are trained extensively on your organization's products and services. They are also educated on current and emerging e-mail software - enabling them to leverage the latest email techniques for optimal benefit.