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Back Office Offerings

 

We believe in a holistic approach towards customer experience management. We transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers. Under this ambit, our services cover credit card verifications, processing of transactions, accounts receivables, alerts for direct mail campaigns etc.

 

 

Broadly, our back office services are categorized as :

 

New Business Services
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Content Digitization services – We provide content digitization services to help organizations from diverse industries such as publishing and universities address the challenges of archiving of historical documents and newspapers.
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Application processing
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 Database reconciliation
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 Account verification, confirmation, opening
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 Mailer dispatch
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 Account opening & administration
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 Pre-screening / reviewing of applications
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 Writing and assembling of contracts
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Document Issuance

 
Administrative Services
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 Claims processing
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 Account administration
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 Settlement
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 Data processing/ validation
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 Dispute resolution
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 Correspondence management
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 Service changes
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 Documentation/records maintenance
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 Account amendments and audit checks
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 Correspondence/statement generation
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Customer data management

 
Finance & Accounting Services
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 Accounts reconciliation
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 Accounts payable
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 Bills reconciliation
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 Clearing and settlements
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 Liability processing
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 Processing of refunds
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 Adjustment and transfers